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Refund Policy

Effective date: August 1st, 2025

At HER Mentoring, we are committed to providing meaningful, trauma-informed mentorship and peer recovery services for teen girls. Please review our refund policy carefully before enrolling in services, making payments, or submitting donations.

1. Program & Service Fees

HER Mentoring may charge fees for certain services, including:

  • Contracted mentorship programs (for schools, agencies, or organizations)

  • Private-pay mentorship sessions (if offered)

  • Workshops, training events, or special sessions

All service fees must be paid prior to the start of the program unless otherwise agreed upon by contract or written agreement.

2. Refund Eligibility

Refunds may be issued in the following cases:

  • If a program is canceled by HER Mentoring before services begin

  • If payment was made in error and a written request is submitted within 7 days

  • If a participant withdraws with at least 72 hours’ notice before the first session (minus any administrative fee)

Refunds will not be issued for:

  • Missed sessions or late cancellations

  • Early withdrawal after program start (unless due to medical or emergency circumstances, with documentation)

  • Partial attendance at workshops or group sessions

3. Partner Agency Contracts

Contracts with schools, foster care providers, or other agencies are governed by the terms outlined in their individual service agreement. Refunds or service credits related to those contracts will follow the agreed-upon terms in the executed contract.

4. Donations & Sponsorships

All donations made to HER Mentoring are final and non-refundable. We are a mission-driven organization and rely on community support to sustain our work. If a donation was made in error, please contact us within 7 days of the transaction to request a correction.

5. Refund Process

To request a refund, email info@hercorporation.org with the following:

  • Full name

  • Contact information

  • Description of payment (program, donation, etc.)

  • Reason for the refund request

  • Proof of payment (receipt or transaction number)

Approved refunds will be processed within 10–14 business days using the original payment method.

6. Contact Us

For questions about payments, billing, or refunds, please contact:

HER Mentoring
Email: info@hercorporation.org
 

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